As we all know, the new (old) reservations system has caused many delays and discomfort. As I have been largely critical of our union on this blog, I feel it only right to spread the good cheer once in a while.
Whereas the SHARES system may be cheaper and therefore desirable for us to use, management would do well to tweak it a little so that the system runs better.
1) The TICKETS! Get rid of the gate # printed on them as it may be very misleading. Print the destination and flight number in print somewhat larger than a credit card disclaimer please. Every CSR I have talked to agrees with this.
2) Review the available-to-be-booked numbers. Some high density flights are being chronically overbooked resulting in large denied boarding payouts. Irresponsible!!
3) Observe contractual agreements. SHARES will book a deadheading pilot in THE WORST SEAT POSSIBLE (i.e. as far back and a middle seat) as it can. It is then incumbent upon the CSR to rectify the problem............if the prearranged (i.e printed on your trip) seat is still available. If not, tough on you. Now, going to an assignment you have some clout. But going home you are very much the pauper in this negotiation. Needless to say this has caused untold acrimony between the CSRs and deadheading pilots. There is no reason for this. It simply causes delays and shows the company off in a very poor light to the public.
Management can demonstrate how committed it is to efficient operations by rectifying these problems. We don't need a study group. We don't need a committee of bureaucrats meddling. These are simple I.T. issues easily resolved in a matter of days.
Please get on it.
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